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Sales Coordinator Full-time Job

3 months ago Retail / Merchandise Kajang   27 views
Job Details


Job Responsibility

  • Service customers’ queries from chats and emails in a friendly, professional and timely manner.
  • Provide professional guidance in real-time on choosing the right pair of glasses to match their lifestyle.
  • Review customers’ purchase order and liaise with merchandise department to process order.
  • Oversee eye-test appointment bookings and ensure clear communication with outlet opticians and customers.
  • Communicate with customers on orders and delivery and ensure delivery is fulfilled on time.
  • Handle product packaging and delivery on a daily basis.
  • Analyse customer satisfaction through timely surveys and follow-ups after-sales.
  • Manage a log of customer interaction and details of actions taken.
  • Resolve any customers’ problems throughout entire purchase journey as well as post-purchase.
  • Learn about the organisation’s products and services and keep up to date with changes. 
  • Develop customer satisfaction goals and highlight any new changes in the industry in a bi-weekly report.
  • Suggest or devise highly efficient customer service SOPs.


Job Requirements

  • A minimum of 2 years working experience in a sales, communication, fashion consultant position, preferable from e-commerce space.  
  • Outstanding verbal and written communication skills in English, Mandarin & Malay. 
  • Proficiency in Microsoft Excel is a must. 
  • Excellent interpersonal skills with a proven track record of problem-solving skills. 
  • Attentive to details, organised and able to take up high level of responsibilities.
  • Patient, friendly, and open-minded.
  • Great sense of style.
  • Able to maintain high degree of integrity.
  • Knowledge in optical industry is a bonus, otherwise training will be provided.


Job Benefits

  • Annual Leave
  • Medical Leave
  • Medical Claim
  • Dental Claim
  • Insurance
  • Staff Purchase
  • Annual Trip
  • Annual Dinner
Company Description
Metro Eyewear Holdings Sdn Bhd : Kajang Selangor